-When will my my order get shipped?
3-5 business days from the date the order was placed, excluding major holidays.
-When will my order arrive?
Domestic orders (Ellopudge is located in the U.S.) can take anywhere from 2-10 business days. International orders can take anywhere from 1-3+ weeks.
STICKERS ONLY SHIPPING
Sticker-only purchases are shipped via regular letter mail, which is why the shipping rate is so inexpensive. Because of this, sticker-only purchases DO NOT come with tracking. It is essentially mailed like a letter and is the reason why I can make it so affordable.
Ellopudge is not responsible for delayed or lost mail - after the order is sent out, USPS holds full responsibility.
If you purchase stickers and use this method, you are agreeing to everything stated above.
INTERNATIONAL SHIPPING (PLEASE READ!)
!! Please make sure to read this section BEFORE purchasing anything !!
All international orders can take anywhere between 1-3+ weeks, sometimes even longer. A confirmation email with your tracking will be sent when the order has been shipped.
Please be patient with our dear United States Postal Service - they are the cheapest shipping option I can provide and they are doing their best.
Lastly, USPS international has a list of countries that Ellopudge CANNOT ship to. I cannot exclude specific countries from my shipping list so it is your responsibility to make sure you are NOT part of this list.
Here is the link, below, to these countries.
At this time, Ellopudge does not offer refunds or exchanges and cannot take responsibility for orders that were incorrectly placed (this includes if the incorrect shipping address was provided).
Refunds are allowed if the item was damaged during transport, once evidence has been provided.
-Ellopudge is also not responsible for lost or stolen packages if confirmed delivery. The customer is responsible if their packages get redirected back to Ellopudge marked as unclaimed or incorrect address.
By shopping on Ellopudge, you are agreeing to these terms and conditions.
Thank you for supporting my little pudge <3